Call Center Wizard
Success Stories
Scripps Networks
City of Hamilton, ON
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Hamilton County, OH (2012)
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University of Medicine & Dentistry of NJ
Calgary Health Region
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View Additional Resources
PDF Call Center Wizard Product Sheet  
PDF Key Performance Indicators (KPIs) for Real Estate, Infrastructure, and Facilities Managers  
PDF Calgary Health Region:
Curing Facilities Data Deficiency

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"We now have the ability to do cross-site reporting on similar types of space and can react much more quickly to requests for information about space usage and other areas of concern. Before, for example, we didn’t know how many operating rooms or offices we had. ARCHIBUS gives us a tool to collect and analyze that information as well as apply best practice standards and guidelines for better management."
Diana Smith
Facilities Manager, Calgary Health Region, Canada
Calgary Health Region

ARCHIBUS Call Center Wizard Software: Streamline Work Order and Help Desk Processing

Streamline work order and help desk processing to improve efficiency and customer satisfaction

Benefits

  • Streamlines the work order process to reduce administrative costs and improve customer satisfaction
  • Reduces processing time by displaying critical information and filtering out irrelevant data
  • Updates work orders instantly to provide up-to-the-minute status reports
  • Deploys quickly and easily with minimal training while maintaining existing business practices

Call Center Wizard Screenshot
The Call Center Wizard makes it easy to check on the status of any work request

The fluctuating nature of on demand work or help desk activity makes it difficult for organizations to predict the volume of work requests or plan in advance of needs. Any tool that can help better manage the process will improve help desk productivity and enhance customer service. The ARCHIBUS Call Center Wizard can successfully extend responsibility for work request management processing to everyone in the organization. It streamlines the work order process while supporting existing business practices. Compress processing time to increase customer satisfaction and decrease costs, all with minimal training.