Technical Support
"Through the use of the ARCHIBUS Strategic Master Planning, First National is able to maintain data integrity in our facility planning efforts by providing a tool for business units to provide and track their growth projections. This effort improves the accuracy of our planning data for developing long-range, strategic projections as well as for identifying day-to-day tactical planning options to maximize the corporation's use of its facilities investment."
Phyllis Futch
Facility Planning Officer
First National Buildings

Facilities and Real Estate Management Help The Way You Want It: ARCHIBUS Technical Support Options

Make sure you're getting the most out of your ARCHIBUS solution by taking advantage of the comprehensive technical support available from ARCHIBUS, Inc. or your local ARCHIBUS-trained specialist. Two technical support options available directly from ARCHIBUS, Inc. allow you to choose the most appropriate program for your organization's needs:

  • Unlimited Plan: Provides organizations with an unlimited number of technical support incidents throughout the year.
  • Limited Plan: Allows participants to elect a fixed number of pre-paid technical support incidents over the course of a year.

Whichever plan you choose, authorized individuals in your organization communicate with technical support staff via the ARCHIBUS Web site, telephone, e-mail, or other mechanisms. ARCHIBUS, Inc. offers support hours during normal business hours. Your local ARCHIBUS-trained specialist may also offer additional technical support in your native language and/or time zone.

In addition to on-demand technical support, your organization gains access to the on-line ARCHIBUS Technical Support database of FAQs (Frequently Asked Questions), which includes pro-active notifications of additions to the proprietary ARCHIBUS KnowledgeBase.

To purchase a support contract, contact an authorized ARCHIBUS reseller, or call ARCHIBUS, Inc. directly at 617-227-2508 or e-mail

If you already have a Technical Support Agreement you can access the Support Section.