Main Stage Speakers
Discover how industry leaders are using ARCHIBUS to transform how they connect with people,
places and processes
Discover how industry leaders are using ARCHIBUS to transform how they connect with people,
places and processes
See inspiring presentations by speakers from different sectors and industries
Mr. Gheorghita Bataiosu, Technical and Operations Manager, Engie Building Solutions
John Ritter, CFM, SFP, Facilities Operations Manager, San Diego Gas & Electric
San Diego Gas & Electric in 2018 shifted the paradigm of how they manage their facilities. They Expanded their ARCHIBUS system by implementing a platform of tools, techniques and procedures to bring together a diverse work-force of internal craftspeople, critical-facilities building-engineers and 3rd party service contractors. Primarily focused on provided a single-portal for all facilities and workplace service requests, ARCHIBUS is helping SDGE meet their Fueling the Future initiative’s data-driven organization goals.
Service contractors now operate as self-sufficient, self-managed work teams who can communicate with the Facility team and requestors.
Vision for the future includes initiatives to improve data quality though a facility condition assessment project, expanding the asset systems inventory, associated PM job plans.
Sonia Powell, Director General, Public Services and Procurement Canada
The competition for hiring and retaining talent has never been higher. Our on demand economy and the pervasiveness of technology in our personal lives are driving employees across all ages to expect similar experiences at work. As the largest Federal Government landlord in Canada, Public Services and Procurement Canada (PSPC) have been transforming the workplace experience through numerous initiatives to attract top talent. This session will discuss everything from change management through to the technology transformations and how that improves our interaction with the people and spaces around us.
• The PSPC portfolio across Canada and what we do
• #mygcworkplace – work from anywhere
• Greening initiatives – incenting employees to be part of the change
• Co-Working spaces – book a desk or a meeting space for the day
• Utilization – how do we use the space
• Activity based working – what we do, not where we work
• Accessibility and inclusiveness
• Agility – making better decisions, faster
This PSPC (and Government of Canada) transformation has been underway for some time now and has been a collaborative effort with the employees. The session will discuss approach, findings, lessons learned and how PSPC is leading innovative ways to redefine the workplace and make it happier at the same time.
Darrin Neil, CFM, Sr. Program Manager, House of Commons Canada
When implemented in 1998, ARCHIBUS primary purpose was to manage space and occupancy. Today, tool usage has grown to manage organisational infrastructure and cabling, furniture and equipment, strategic planning, and lease / property portfolio management critical information. This presentation will highlight some of the challenges and key lessons learned creating corporate visibility and recognizing ARCHIBUS as an enterprise solution.
William Speen, Director, Information Technology, Fluor Corporation
We were challenged with an existing system that was out of date and supported antiquated and inefficient processes. We chose ARCHIBUS to bring us into the 21 Century and improve and enforce our requirements as it relates to Compliance, Improved Efficiencies, Data Integrity and Accuracy, Business Intelligence, Improved Recoveries, Off Boarding and Future State
Giuseppe Cipollone, Head of IT solution for The Agenzia del Demanio, the Italian Public Property Agency, at Sogei SPA.
Sogei S.p.A. is the Information and Communication Technology Company of the Italian Ministry of Economy and Finance (MEF) . As the IT arm of Italy’s MEF, Sogei plays a crucial role in bringing innovation, strategy and unity to the country’s public sector. Along with providing IT governance services, Sogei offers its services in the areas of public real estate management and monitoring, spending control, dematerialization, web platforms and assistance and territory systems. Sogei has a real estate portfolio consisting of 8 cadastrial units that extends to 70,000 sqm for 2,200 employees.
In the past three years and thanks to the ARCHIBUS Platform, SOGEI has undergone a wide Real Estate reengineering project, reengineering its own real estate processes, through the implementation of several ARCHIBUS modules: Portfolio Management and Lease Administration, Space Planning and Move Management, Workplace and Asset Management, Building Operation Management, Environmental and Risk Management, Procurement and Contract Management, as well as the Mobile Framework.
The main challenges faced regarded both system obsolescence (inappropriate contractual tools, obsolete maintenance and asset information) as well as not integrated systems (information is managed manually and decentralized). Our proposed solution is based on one flexible and integrated platform, covering all Facility Management and Real Estate processes, with the objectives of reducing time, cost and improving quality.
The success of the SOGEI project has prompted extending the ARCHIBUS platform to the headquarters of the Ministry of Economy and Finance in Roma, slightly larger in size (120.000 sqm) compared to the SOGEI building (70.000 sqm). Application of the ARCHIBUS platform to the MEF Building is to be considered a pilot case, only the first step of a wider project There is a big shift in this project objectives: from improving the present RE and FM management and reducing its cost in the SOGEI and MEF project to the complete management of all Ministry of Finance buildings throughout all Italy.
Benjamin Karczewski, Draftsperson, Tulane University
Tulane University implements ARCHIBUS primarily for Space Management purposes to help us track our square footage, room data, and departmental data.
We had begun to use ARCHIBUS before 2005, when Hurricane Katrina hit New Orleans, and maintained it in a shortened capacity up to 2016. In early 2016, our Campus Services division within the University restructured, and with it, we began to more frequently utilize ARCHIBUS to help with space planning and management of our spaces. We began a massive update to the existing Uptown Campus data and added other sites, such as our Downtown and Elmwood Campuses.
Today we manage 6.5 million square feet of space and are in the process of adding in other sites to our database. The data and information we gather has helped Tulane University in a variety of ways across many departments as we plan for projects large and small.
As we look toward the future, we are also expecting to expand our use of ARCHIBUS to meet the needs of departments and the University at large.
Frank Piatkowski, Senior Architect, Space Planning and Management, National Institute of Health (NIH)
The National Institutes of Health, or NIH, is the primary Federal Agency conducting and supporting medical research. With 40,000 people and 20 million square feet of space NIH is turning discovery into health. Those of us that manage the facility are keenly aware that a dollar saved is a dollar better spent on life-saving research.
NIH was an early adopter of ARCHIBUS. Over the years we have increased our use of ARCHIBUS to help us cut overhead, increase customer satisfaction and improve transparency. This presentation highlights some of NIH’s most recent innovations using ARCHIBUS to make NIH facilities more efficient including:
• First Responders – Visual tracking of space impacted by an emergency; visual representation of remediation activity
• Road Closures – Includes start and end dates of construction/renovation activity enabling notifications to appropriate occupants affected.
• Tree Management – Incorporates GIS information to locate trees on a map and provides the ability to note each tree and record current condition and status.
• Geographical Asset Inventory – Critical assets and capital inventory and protects assets in the event of an emergency
• Radiation Tracking – Records rooms radiation activity, past or present, and provides remediation status during feasibility and design.
Sheri Singer, Sr Manager Facilities Systems, Sony Pictures Entertainment
Going Mobile – getting the trades ready for the move to electronic devices. I would discuss lessons learned from a pilot beta implementation with our HVAC and Re-locations work teams.
Deborah Lott, ARCHIBUS Manager, City University of New York
The City University of New York (CUNY) is an old time user of ARCHIBUS. The University have over 30 million gross square feet cataloged in ARCHIBUS and process many thousands of work requests – on demand and preventative maintenance. However, and as we see too often, CUNY did not take advantage of the ARCHIBUS new technology and is still running its original Version 17 in 19 standalone servers, spread across the 5 NY boroughs. It is now time for upgrade but upgrading ARCHIBUS, regardless of its benefits, brings many challenge. It requires a break from the everyday and forces a new examination of the “state of the system” and CUNY’s basic procedures. This talk will review CUNY’s transition plan and process. It will review CUNY’s previous system”, with its basic configuration and explore the challenges embedded in the transition to Version 23.
Michael DuLaney, Building Information Modeling Manager
UCHealth is implementing ARCHIBUS across ten hospitals, multiple urgent care facilities, and medical office facilities. After evaluating the CAD and Building Information Modeling (BIM) process for ARCHIBUS BIM was selected as the basis for the implementation. The challenges of the implementation included shared facilities with a university and the need to incorporate their differing department codes and space categorizations to match UCHealth’s. In addition, ARCHIBUS will be used for Centers for Medicare/Medicaid Services (CMS) reporting. Custom calculations were developed in ARCHIBUS to support the new CMS reporting methods. Additional reports showing where an employee’s department assignment differs from the department of the space they are occupying were also created further supporting the CMS efforts. Although BIMs are data rich they have some unique challenges to be overcome in terms of capturing areas. Some of these were resolved with BIM calculations that were incorporated in ARCHIBUS. In addition, UCHealth is managing clinical furnishings using barcoding via ARCHIBUS. Using BIM with ARCHIBUS results in significant time savings in preparation for cataloging spaces compared to using CAD. Finally, using BIM with ARCHIBUS is also saving significant time in our CMS preparations and reporting.
Michael DuLaney is the BIM Manager for UCHealth. Mike has managed BIM for over a billion dollars of construction projects including an AGC BIM award winning hospital that had a congressional mandated end date. Mike is working to digitally transform UCHealth’s facilities via BIM and IWMS. Mike holds a bachelor’s degree in Information Systems Management, summa cum laude, from the University of Maryland University College.
Rudo Gray, Assistant Director, Education & Program-Specific Technology
WASHU would like to present on bringing in the Room Reservation Module to track and restrict access to booking meeting spaces. We also helped them integrate the software with Service Now (for setup/breakdown requests) along with OASIS (Classroom Scheduling Software) so that ARCHIBUS is aware of where and when classes are occurring so that during downtime those rooms can be fully utilized by those that may need them. The result has been the ability to better handle providing meeting space and increased usage of all rooms across campus with improved metrics and insight for planning. In the near future we will start actively billing for space used based on ARCHIBUS reservations.
Paul Seleny, Facilities IT, Northeastern University
Northeastern University was looking for a system to help track the delivery of packages to faculty, staff and students. The previous procedure was paper based making it very difficult to track specific packages. The requirements were to have an integration with bar code scanners both on the receiving and delivery end, the ability to hand sign for the package and also the functionality to authorize delivery by scanning a university identification card.
Since the requirements included access to the university employee and student data and also to the destination locations for the package delivery process, the ARCHIBUS system presented a good fit providing a good software and data foundation.
One of the key challenges was the integration with the University’s Oracle based CBORD system with all the identification card data. This was also a key opportunity as it provided for a formal
acceptance method for every package delivery.
Jeanna Harkenrider, Sr. Business Manager
Discover how between January 2017 – January 2019, the Aerospace Corporation implemented five ARCHIBUS modules in the SAAS environment with Business Partner JLL. Learn how spreadsheets and splintered data were consolidated onto a single integrated system for real estate, project management, and capital budgeting.
Masae Patrick, Sr. Applications Systems Analyst
The University of Texas, MD Anderson Cancer Center is continuously ranked as the nation’s top cancer hospital by U.S. News & World Report. Having started as a single building, the organization has grown into a hospital complex composed of 27 connected buildings. Discover how departmental space allocation was more effectively tracked across the entire campus by re-imagining how floorplans and space data are organized within ARCHIBUS.
Suzanne Hardcastle, BI and Strategic Data Systems Management
Developing a single report that contained all data from PMs, Demand, Archives, Craftspersons, and work team performance is a steep challenge, and even more difficult to realize on a weekly basis.
Discover how Humber developed complex reports on top of the ARCHIBUS platform to provide a consistent snapshot containing usable data, in a week over week format, with a simple and actionable format for all OPS team members.
Karin Harriman, Sr. Business Analyst
Discover how ARCHIBUS Data and Reports reverberate throughout Boston College to impact campus life on a daily basis.
Steven Hogan, Business Analyst for ARCHIBUS Applicatins, Public Services and Procurement Canada
As the largest federal government landlord in Canada, Public Services and Procurement Canada (PSPC) have a unique way of measuring space. This session will discuss the journey from homegrown, purpose-built technology to incorporating the structure and power of ARCHIBUS. The presentation will cover:
The discussion will include the business decisions, the technical considerations and lessons learned.
Murray Hunt, Manager, Integrated Workplace Management Systems
Like many public organizations, the Calgary Board of Education has been experiencing budget pressures. The CBE’s real estate portfolio grew by 25 buildings over the last three years increases enrollment by about 3,000 students per year and is currently at 132,000 students. With the increase in space and the related operational requirements CBE needed to examine how we delivered our cleaning and building operations services. Utilizing ARCHIBUS space data, document management, and service desk modules CBE created a set of processes and a dashboard to define, manage and track work of our facility operations staff. With the goal of obtaining Cleaning Industry Management Certification (CIMS) under the auspices of the ISSA, CBE defined set of cleaning and operational processes based on the available resources. Those processes are then linked to space data, using room categories and areas, and are extrapolated across the real estate portfolio to determine the required staffing levels. As the funding and workload processes were aligned a set of cleaning and operational standards were rolled out to the system. Through the dashboard, facility operators and cleaning staff can visually track the progress of their cleaning tasks via drawing highlights. In addition, detailed written procedures and training videos are embedded in each task. Utilizing these tools, CBE has been able to define and roll out standardized processes, enabling consistent service from school to school based on system priorities resulting in increased occupant satisfaction. Lastly, CBE is well on their way to achieving CIMS Certification.
Tim Schuh, IS Manager, Hamilton County Facilities Department
ARCHIBUS was first implemented at Hamilton County, Ohio in 2001 within the Department of Facilities to manage building work requests and space allocations throughout their building portfolio of +3.2 million sq. ft. Over the past 18 years the Department of Facilities has expanded their ARCHIBUS Platform to include a wide variety of modules to maximize the operational and business efficiencies across the entire organization. Along this journey, many different Departments have partnered with Facilities to take advantage of ARCHIBUS Shared Services. These include: Sheriff’s Office, Coroner’s Office, Environmental, Planning and Development, Purchasing, Engineer, Juvenile Court, EMA, Disabilities Services, PBS (Cincinnati Bengals), GABP (Cincinnati Reds), Job and Family Services and Board of Health to manage data and meet their statutory obligations under the Ohio Revised Code for these various governmental entities. ARCHIBUS is also being used by contracted Architectural and Engineering Design Firms for reviewing and estimating projects and tracking energy usage. Additional cost savings benefits have been realized across the organization as it relates to licenses, training, data storage (off site), and internal support by Facilities staff for Shared Service Departments.
Kathleen Foy, Senior Policy Analyst, U.S. Internal Revenue Service (IRS)
How to maintain enthusiasm, value proposition, and organizational buy-in to allow you to expand and maintain your ARCHIBUS application. With evolving technology and business objectives, it is important to maintain appropriate funding to support the ARCHIBUS application and allow the application to meet key organizational goals. We will share the opportunities and challenges in working within the IRS organization over the last 18 years to build GDI, the IRS’s ARCHIBUS application, into a major state system on the IRS technology roadmap. This presentation is applicable, not only to Federal government agencies, but to any organizations seeking to maintain and expand their footprint with their ARCHIBUS system.
Rissa Myers, Manager, Facility Support, Mount Royal University
> maintenance, space, project requests were received different ways. It was very difficult to track how they originated, who received the request, who will work on it and who is responsible for it being completed. The hallway requests that facilities staff would get were rampant. By the time they get to their offices, people would have asked them to fix a leak, provide an estimate for additional power and data, find an office for new faculty, etc.
> managing projects were done in many different ways. no two project managers would keep project files the same way.
After ARCHIBUS On Demand and Project Management Module:
> all facilities requests are managed through ARCHIBUS (which we call Front-line) On Demand
> all project mangers administer their projects through the ARCHIBUS Project Management Module: schedules are tracked and updated; standardized firms are used; project team contact information are readily available
> Request Intake page has evolved many times since we have implemented On Demand late in 2013; continued dialogue with our clients has made it as comprehensive and yet concise as possible
> it took some time to get the project managers to buy in using the PM Module; monthly training sessions and feedback gathering has really helped in this process
The biggest value for Mount Royal University are as follows:
> available metrics on work requests: intake, in progress and completion
> all requests are administered through one system – all of MRU have been trained to use ARCHIBUS (Front-line)
> standardization of forms used by project managers
> historical project information on hand
> transfer of project information is seamless (during vacation coverage)
> project budgeting is all transparent and easily managed
Do you know how your ARCHIBUS system is being used?
Who are your super users?
What are they doing?
Which views are most active?
When is peak usage?
It turns out, we didn’t know… well, we had some ideas, but we had no statistics to back it up.
When IT mandated that ARCHIBUS required a logging system that monitored who accessed what and when the opportunity arose for us to develop an in-house solution to track this.
The ARCHIBUS Usage Console provides our admin staff insight into all of these questions and more. With the ability to filter by date, domain, role, user, process and task, the console can generate grid reports that can be exported to Excel or visualized with one of the nine different built-in charts. With this tool, we now have the numbers to back us up and create a better ARCHIBUS system and a better user experience.
For those who can come early, 8-hour training sessions will be available on a series of special hot topics for an additional $500 fee. Level up your skills with hands-on training, guided by experienced ARCHIBUS trainers.
Location: LaSall/ Pelican Pre-Function Area – 3rd floor
Kick off the conference by meeting other attendees and enjoying the unique cuisine of New Orleans. Catch up with old acquaintances, make new ones, and get settled for the exciting conference ahead.
Location: Alligator Room
Monday & Tuesday; All Day
Learn about which solutions make the most sense given your unique goals by sharing a cup a cup of coffee with the people who know ARCHIBUS best — the ARCHIBUS Product Managers.
Explore existing applications, discover what’s new, and get a sneak peek into future development initiatives. Meet, mingle, and get hands on experience with ARCHIBUS products.
Location: Alligator Room
Monday – Wednesday; All Day
Meet ARCHIBUS support staff in-person for some one-on-one support. Discuss any problems that you are working through with experts who understand your challenges.
Location: Maringy Atrium – 2nd Floor
Monday & Tuesday; All Day
The SME and Personal Interest Forum joins peers and experts in an outdoor café setting for open discussions on trending topic that include:
Education – COE Thought Leadership Panel: Participants will learn from their peers and other experts how their institutions can more effectively collect, analyze, and use their ARCHIBUS real estate and facilities management data to improve asset management, reduce operating costs, and create better informed strategies in support of their schools’ educational missions.
Public Sector – COE Thought Leadership Panel: The Public Sector Center of Excellence is designed to keep attendees on top of the latest trends, technologies, and best practices that make government work more cost-efficiently. Whether you work at the federal, state, or local level, this session will expose attendees to a range of concepts and case studies that will better inform your own efforts to streamline business processes, improve service delivery, and save taxpayer dollars.
Healthcare – COE Thought Leadership Panel: The Health Center of Excellence brings together industry experts in a sharing environment that will help facilities professionals better understand how healthcare organizations can achieve “peak performance” with ARCHIBUS. The session will focus on how organizations use ARCHIBUS to transform their business processes and achieve business results. Topics may include performance metrics, platform integration, building information modeling, compliance and more.
Corporate Real Estate Facilities – COE Thought Leadership Panel: Focusing on higher level issues relating to corporate real estate portfolio management professionals, the Real Estate Center of Excellence addresses those concerns with a series of success stories covering total infrastructure planning and execution with tips offered on how to get started. Participants will form a virtual organization as they present their stories. Topics addressed will include: strategic planning, global real estate management, lease/buy decisions, the capital project approval cycle, managing capital projects, and strategic green initiatives.
Location: Tulane University
Join us for a site visit of Tulane University’s campus and facilities. Tulane is a long-time user of ARCHIBUS solutions in Space Planning & Management, leading the way in leveraging ARCHIBUS to support the University’s long term goals.
Location: Alligator Room
Monday – Wednesday; All Day
The Technology Hub situated at the heart of the Product Café showcases the latest ARCHIBUS technology and solutions. Get hands on experience with the ARCHIBUS Workplace, an interactive digital experience that connects occupants to their workplace.
Location: Latrobe’s on Royal Mansion, 403 Royal Street)
Celebrate the hospitality, food and Jazz of New Orleans at the Nexus Gala, hosted in a traditional mansion within the historic French Quarter. The Latrobe Mansion was designed by architect Benjamin Latrobe, designer of the US Capitol Building, and the White House porticos. Enjoy a social evening in one of America’s most beautiful neighborhoods.