TI104 - Combining Space Management and Service Desk to Transform Facility Operations Service Delivery Across 265 Schools
2:00pm - 2:45pm
Like many public organizations, the Calgary Board of Education has been experiencing budget pressures. The CBE’s real estate portfolio grew by 25 buildings over the last three years increases enrollment by about 3,000 students per year and is currently at 132,000 students. With the increase in space and the related operational requirements CBE needed to examine how we delivered our cleaning and building operations services. Utilizing ARCHIBUS space data, document management, and service desk modules CBE created a set of processes and a dashboard to define, manage and track work of our facility operations staff. With the goal of obtaining Cleaning Industry Management Certification (CIMS) under the auspices of the ISSA, CBE defined set of cleaning and operational processes based on the available resources. Those processes are then linked to space data, using room categories and areas, and are extrapolated across the real estate portfolio to determine the required staffing levels. As the funding and workload processes were aligned a set of cleaning and operational standards were rolled out to the system. Through the dashboard, facility operators and cleaning staff can visually track the progress of their cleaning tasks via drawing highlights. In addition, detailed written procedures and training videos are embedded in each task. Utilizing these tools, CBE has been able to define and roll out standardized processes, enabling consistent service from school to school based on system priorities resulting in increased occupant satisfaction. Lastly, CBE is well on their way to achieving CIMS Certification.
Pelican Room I - 3rd Floor
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