Service Desk
Success Stories
National Oceanic and Atmospheric Administration (NOAA)
Wuhan University
Curtin University
>> More Stories


Additional Resources
PDF Service Desk Product Sheet  
PDF Introduction to ARCHIBUS  

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"Now that key data resides in ARCHIBUS, [reporting] is a more efficient process, and we can concentrate on what we do best-analyzing the data to see how it affects overall operations."
Tom Kuchman
System Administrator
WA State Dept. of Transportation

Service Desk

Provide a centralized, self-service portal for common service requests to promote organizational efficiency and reduce administrative costs

Benefits

  • Streamlines requests for all services through simple forms, intelligent workflows, and automated notification of status changes
  • Reduces administrative overhead and operating costs by enabling a self service environment
  • Increases efficiency by enforcing Service Level Agreements (SLAs) to control resource access and standards
  • Improves performance measurement/analysis and elevates customer satisfaction

Service Desk Screenshot
Manage a variety of service requests through the Workplace Services Portal on mobile devices and desktops, and utilize customized service reports to identify opportunities for improved service delivery.

Is your organization experiencing frequent errors and missed priorities because service requests are not being handled properly? Eliminate the need for dedicated personnel to handle service requests and provide a  centralized, self-service portal for common service requests. ARCHIBUS Service Desk is a Web-based application that provides simple, self-service processes for commonly requested services, including moves/adds/changes, room reservations, project management, among many other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and  complete requests. Increase efficiency, reduce costs, and improve customer satisfaction with ARCHIBUS Service Desk.

Mobile App

Mobile Service Desk