Is your organization experiencing frequent errors and missed priorities because service requests are not being handled properly? Eliminate the need for dedicated personnel to handle service requests and provide a centralized, self-service portal for common service requests. ARCHIBUS Service Desk is a Web-based application that provides simple, self-service processes for commonly requested services, including moves/ adds/changes, room reservations, project management, among many other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and complete requests. Increase efficiency, reduce costs, and improve customer satisfaction with ARCHIBUS Service Desk.
Provide a centralized, self-service portal for common service requests to promote organizational efficiency and reduce administrative costs
Overview Hydro Ottawa Limited, a major electrical distribution company in the Canadian province of Ontario, is responsible for the...
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How $1B in Savings and Productivity Were Achieved Overview As the largest telecommunications operator in the Spanish and Portuguese-speaking...
Planning a Space Strategy for Over 3,000 Properties Overview Hamilton County, Ohio—which encompasses the City of Cincinnati as well...
Compliance Streamlined Organization-Wide Overview The roots of the National Oceanic and Atmospheric Administration (NOAA) extend back to 1807, when...
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Optimize the use of all assets throughout their full operational life-cycle, from acceptance through operational use, re-purposing and disposal.
STRATEGIC SPACE PLANNING
Create a space plan that supports your goals. Leverage space, occupancy, and cost data into one strategy.
STRATEGIC FINANCIAL ANALYSIS
Provide a unified, correlated view of real estate, infrastructure and facilities assets and costs so they are optimally aligned to support an organization’s mission.