Service Desk
Is your organization experiencing frequent errors and missed priorities because service requests are not being handled properly? Eliminate the need for dedicated personnel to handle service requests and provide a centralized, self-service portal for common service requests. Archibus Service Desk is a Web-based application that provides simple, self-service processes for commonly requested services, including moves/ adds/changes, room reservations, project management, among many other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and complete requests. Increase efficiency, reduce costs, and improve customer satisfaction with Archibus Service Desk.
BENEFITS
Provide a centralized, self-service portal for common service requests to promote organizational efficiency and reduce administrative costs
SUCCESS CASES
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Hydro Ottawa Saves $60K Annually, Increases Work Order Closure by 30%
Overview Hydro Ottawa Limited, a major electrical distribution company in the Canadian province of Ontario, is responsible for the...
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Progressive Casualty Insurance, A Tale of Two Projects
How Progressive Bounced Back from a Rocky Implementation The Challenge The story of Progressive Casualty Insurance’s implementation of ARCHIBUS...
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Telefónica de España: $1 Billion GAIN from Smarter Real Estate Management
How $1B in Savings and Productivity Were Achieved Overview As the largest telecommunications operator in the Spanish and Portuguese-speaking...
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Hamilton County, Ohio: Achieving Space, Safety, Environmental Goals
Planning a Space Strategy for Over 3,000 Properties Overview Hamilton County, Ohio—which encompasses the City of Cincinnati as well...
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National Oceanic and Atmospheric Administration (NOAA) Gets Down-to-Earth Asset Management Results
Compliance Streamlined Organization-Wide Overview The roots of the National Oceanic and Atmospheric Administration (NOAA) extend back to 1807, when...
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Caterpillar Fosters Worker Safety, Improves Occupancy Accuracy, with E911 System
Enhancing Security with an Accurate and Agile System Overview As the world’s largest manufacturer of construction and mining equipment,...
RELATED PRODUCTS
ASSET MANAGEMENT
Optimize the use of all assets throughout their full operational life-cycle, from acceptance through operational use, re-purposing and disposal.
SPACE PLANNING
Create a space plan that supports your goals. Leverage space, occupancy, and cost data into one strategy.
STRATEGIC FINANCIAL ANALYSIS
Provide a unified, correlated view of real estate, infrastructure and facilities assets and costs so they are optimally aligned to support an organization’s mission.
