Service Desk

Is your organization experiencing frequent errors and missed priorities because service requests are not being handled properly? Eliminate the need for dedicated personnel to handle service requests and provide a centralized, self-service portal for common service requests. ARCHIBUS Service Desk is a Web-based application that provides simple, self-service processes for commonly requested services, including moves/ adds/changes, room reservations, project management, among many other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and complete requests. Increase efficiency, reduce costs, and improve customer satisfaction with ARCHIBUS Service Desk.

Optimize the use of all assets throughout their full operational life-cycle, from acceptance through operational use, re-purposing and disposal.

Create a space plan that supports your goals. Leverage space, occupancy, and cost data into one strategy.

Provide a unified, correlated view of real estate, infrastructure and facilities assets and costs so they are optimally aligned to support an organization’s mission.